Why emails go unanswered




















Time passes. They get a week old, and then two weeks. People are offended when they send an email and it goes into blank space. It makes us look bad. Business email is about the business, and it reflects on the business. Every business should do something — and I think that something is with Email Center Pro — to manage its business emails.

Outpost has replaced our old email management offering. Planning to use email for your business? Keep it organized with Outpost. He figured he did something wrong in the interview and lost the job. This is not an isolated situation; I hear some version of this story at least once a week. One person reaches out to another with no response and they interpret the silence negatively. I called Sam who happened to be a client of mine and asked about the meeting.

A good fit for the project. So why the unreturned emails and messages? But that leaves Alex in the awkward and insecure position of knowing nothing. I sent an email to my brother, Anthony , a film producer who receives over emails a day, to ask what he thought. Alex just needs to wait. We all get more emails than we can answer immediately. So we triage. We deal with the crisis and then, when time opens a little — maybe on a plane ride or a weekend break — we catch up with the less urgent ones.

Sure the people might have called me back eventually, but I never — not once — got the work. With hundreds of emails finding their way into our inboxes every day, it's nearly impossible to answer every single one Credit: Getty Images. Andrew Swindlehurst a Bolton, UK-based outreach executive for an online marketing firm, used to spend so much time rewriting emails and checking and rechecking sent emails that received no response that it was impacting his productivity.

He often feels dread after sending an email, especially to his superiors. It became such a problem that he began to actively work to control his anxiety. While some of his tinkering worked to a degree, his best solution has been to think about what the recipient might be doing when the email arrives. After all that, if no response comes, then follow up.

And, in that case, reframe the message and offer the person some new benefit. If all else fails, she says, picking up the phone is still a good way to get your message across. To comment on this story or anything else you have seen on BBC Capital, head over to our Facebook page or tweet us on Twitter. Psychology of Work Psychology. Your slow email replies are causing serious anxiety. Share using Email.

By Bryan Borzykowski 4th November The uncertainty that weaves its way into your psyche while you wait can cause angst, sleepless nights and worse.



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